Endue Software

Overview

I joined Endue at a very early stage. In the period of 6 months, I has been tasked with designing a MVP for Endue Software, a web application focused on managing infusion centers. The application aims to simplify the infusion management process by providing a centralized platform for healthcare providers and staff, as well as patients receiving infusion treatments.

This case study will explore my approach to designing the platform, the challenges encountered during the design process, and the solutions implemented to address these challenges. It will also highlight the benefits of the platform to the infusion care center, patients, and healthcare professionals.

Figma File

My Role

Research - Exploring the industry

Infusion care centers are highly specialized facilities that require skilled professionals, advanced equipment, and strict protocols to ensure patient safety. This means we have to spend a great amount of research time to gain insight from the industry.

Early Insights

We spent a week planning MVP considerations and features, focusing on understanding their current workflow, pain points, and challenges from the early insights gathered from previous interviews.

Here's what we've learned

What we found out is that the current system is not only time-consuming but also prone to errors.

Understanding the complex Infusion Center Workflow

Identify the existing systems used for managing patient care, inventory, and billing, and the specific needs for integrating these systems with Endue. This will help us understand the complex workflow and design a system that is intuitive and easy to learn.

Mapping the Stakeholders Relationship

A friendly reminder: Administrative tasks consume up to 30% of provider's time, making a modern software platform essential for streamlining these processes. This might look like a simple relationship to solve. However, if we look closely of what we need to capture, things get a lot more complicated

Crafting Referral Intake Flow

Key criteria:

• Identify referral sources
• Establish referral criteria
• Assign a dedicated referral coordinator
• Create a system for tracking referrals
• Streamline to the next process

Mockup

Final Design

Inbox

Document Review

Manage Documents

Create Patient

Team Communication

Working closely with cross-functional team, it is important to make sure communication is clear and easy to understand. I use sticky notes as the form to explain features of each component.

Test & Get Feedback

We constantly test and get feedback from the professionals. This helps us tremendously because now we can have some source of metrics to compare from. In this case, at first we created modals to do the task. However, we get feedbacks from the users that it would be too small for the them to take a quick look at the document. Even though, we integrated Zoom feature, we decided to use fullscreen for the task. The result receives a lot more positive feedbacks.

Results

The result is a lot more positive feedbacks.

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